La Luna Melbourne

 

Orders

How long does order processing take?

Orders are processed within 1 to 2 business days, Monday to Friday.

When will my order arrive?

Total delivery time is 6 to 9 business days, Monday to Friday.
This includes processing plus shipping.

Can I change or cancel my order?

If your order has not been processed yet, we can try to help.
Email us as soon as possible: support@laluna-melbourne.com

I entered the wrong address, what now?

Email us immediately with the correct address.
If the order is already shipped, we cannot guarantee changes.

I did not get an order confirmation

Check spam and promotions first.
If it is not there, email us with your full name and the email used at checkout.

Shipping
How long does shipping take after dispatch? After dispatch, transit time is around 5 to 7 business days, Monday to Friday.

How do I track my order?

As soon as your order ships, you will receive a tracking link by email. 

My tracking is not updating

Tracking updates can take 24 to 72 hours after dispatch.
If it still does not move after that, email us and we will check it.

My package says delivered, but I do not have it

Check your mailbox, porch, neighbors, and building reception if you have one.
If it is still missing after 24 hours, email us so we can help.

Returns and refunds

What is your return policy?

You have 30 days to return eligible items.

What are the return conditions?

Items must be unused, unworn, and in original condition.

How do I start a return?

Email support@laluna-melbourne.com with:

• Your order number
• The item(s) you want to return
• The reason for return

When will I receive my refund?

After we receive and inspect your return, we refund to the original payment method.
Most refunds show up within a few business days, depending on your bank.

Can I exchange an item?

If your preferred size or item is in stock, we can set up an exchange.
Email us with your order number and what you want instead.

Payments

Is my payment secure?

Yes, your payment details are encrypted and secured using industry-standard encryption.
More details are in our Payment Policy.

What payment methods do you accept?

We accept common Australian payment options shown at checkout, including major cards and popular wallets.

Products and sizing
How do I choose the right size? Use the size guide on the product page if available.
If you are between sizes, email us and we will help.

Will sold out items come back?

Some items restock and some do not.
Email us the product name if you want an update.

Support

How can I contact you?

Email: support@laluna-melbourne.com

Phone:+61 7 5619 5340  

How fast do you reply?

We reply as fast as possible, usually within 1 to 2 business days, Monday to Friday.